Commission Is a Percentage of Something Specific
The rate is the easy part. What the rate applies to is where commission plans differ, and where disputes come from:
| Basis | What it means | Effect on the rep |
|---|---|---|
| Gross revenue | The invoice total | Simplest; rewards discounting |
| Net revenue | After refunds and credits | Rep carries churn risk |
| Gross profit | Revenue minus cost of goods | Aligns rep with margin |
| Collected cash | Only what the customer actually paid | Rep carries collection risk |
Tiered and Accelerated Rates
Most plans step up once quota is met, which changes the marginal rate rather than the whole rate:
| Attainment | Rate | On $50,000 of sales |
|---|---|---|
| 0–80% of quota | 5% | Base rate |
| 80–100% | 8% | Applies to that band only |
| Above 100% | 12% | Accelerator |
Clawbacks
If a customer churns or refunds inside a defined window, commission already paid is usually recovered. Two things matter: the window length, and whether recovery comes from future commission or is owed back directly. A twelve-month clawback on an annual contract means a rep is never fully paid for a deal until a year after closing.
The Draw
A guaranteed draw against commission is an advance, not a salary. A *recoverable* draw is repaid from future commission, so a rep below quota accumulates debt; a *non-recoverable* draw is a floor. The difference is enormous for anyone in a long ramp period, and it is the first thing to check in an offer.
Calculating Backwards
To earn a target commission, divide rather than multiply: at a 7% rate, earning $5,000 requires $71,429 of sales, not $70,000. It is the same gross-up arithmetic that platform fees need, in the other direction.
The Four Percentage Questions
Almost every percentage problem is one of these, and mixing them up is the most common arithmetic error there is:
| Question | Formula | Example |
|---|---|---|
| What is X% of Y? | Y × (X ÷ 100) | 15% of 80 = 12 |
| X is what % of Y? | (X ÷ Y) × 100 | 12 is 15% of 80 |
| X is Y% of what? | X ÷ (Y ÷ 100) | 12 is 15% of 80 |
| % change from X to Y | ((Y − X) ÷ X) × 100 | 80 → 92 is +15% |
Percentage Points Are Not Percent
A rate moving from 4% to 5% is one percentage point, and a 25% increase. Both statements are true and they are not interchangeable — headlines routinely use the smaller one when reporting a rise and the larger one when reporting a fall.
Increases and Decreases Do Not Cancel
| Start | Change | Result |
|---|---|---|
| 100 | +50%, then −50% | 75 |
| 100 | −50%, then +50% | 75 |
| 100 | −20%, then +25% | 100 |
Reversing a Percentage
To find the price before a 20% discount, divide by 0.8 — do not add 20%:
``
before = after ÷ (1 − discount)
$80 ÷ 0.8 = $100 ✓
$80 × 1.2 = $96 ✗
``
The same asymmetry applies to tax, tips, markups and platform fees.